| Contract Heating are the official ‘Approved Services Agents’ in Scotland. The boiler manufacturers we work with set the standard for repairs on their boilers. Some manufacturers use direct labour to carry out repair work on their products and others choose to use a network of agencies or a combination of both.
When an appliance is under warranty we are required to attend to the job within the next working day of receiving notification. We send one of our engineers with knowledge of the appliance who is also carrying all major components in his vehicle in order to achieve a high first visit fix rate.
The association that we have with the major boiler manufacturers is very important to Contract Heating as it helps to keep all our engineers at the forefront of any changes in appliance design and technology.
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